Contact information
Contact Information
The Old Kitbag is an independent UK retailer specialising in genuine British military surplus, clothing, equipment, headwear and insignia.
For questions about an order, product, return, delivery or anything else relating to our store, please contact us using the details below.
Trading name: The Old Kitbag
Proprietor: Conor Moloney
Email: customerservice@theoldkitbag.co.uk
Website: www.theoldkitbag.co.uk
For enquiries about an existing order, please include your order number so that we can assist you more quickly.
Emails in use:
customerservice@theoldkitbag.co.uk - for any customer service correspondence including complaints, compliments, enquiries.
Returns@theoldkitbag.co.uk - for any returns.
Sales@theoldkitbag.co.uk - for any bulk/wholesales queries.
shipping@theoldkitbag.co.uk - for any issues with item fulfilment.
Customer service
Email is our primary method of contact.
We aim to respond to customer enquiries as soon as reasonably possible. Messages received during weekends or public holidays may not be answered until the next working day.
Returns
If you wish to arrange a return, please contact:
Please include your order number and the item you wish to return.
Further information is available in our Return & Refund Policy.
Business information
The Old Kitbag is a trading name of Conor Moloney, operating as a sole trader in Scotland.
The Old Kitbag is an independent military-surplus retailer and is not affiliated with or endorsed by the UK Ministry of Defence or the UK Armed Forces unless expressly stated otherwise.